TERMS & CONDITIONS

Please read carefully

 

COURSES /WORKSHOPS /CLASSES

TICKETS, BOOKING AND CANCELLATION 

IMPORTANT NOTICE-OUR COURSES, WORKSHOPS AND CLASSES ARE PRE-BOOK EVENTS.

Booking is essential and limited!

We require payment prior to class. 

Workshops and courses can be booked by phone contacting Susan on 01626-200767 or by email please go to our 'Contact' website page. Places are limited so book early to avoid disappointment.

To book a class we require payment in full.

Upon booking your place at a session, we will send you a booking form. Payment can be made via bank transfer, PayPal, card payment or cheque.

IMPORTANT - Payment by PayPal - The delivery address of the goods ordered must be the same address as entered when making payment, we cannot deliver to an address not confirmed by PayPal.

Due to the nature and the availability of places on our workshops, fees are non-refundable once taken. However, if you find yourself unable to attend your workshop we will do our best to accommodate you please read the following-

If your cancellation is more than 7 days in advance we can offer to book you onto an alternative class.

If you booking is less than 7 days, you can always send some lucky friend in your place, just let us know of the name change please. If the customer wishes to cancel their place they will only be offered a full refund if we can resell your place.

Materials within the photos displayed are for advertisement purposes and a guide. Materials may differ slightly to those shown due to seasonal availability.

 Love to be Green Florists Cancellation of Workshop

Please note that all courses are subject to student numbers and will only run if sufficient numbers are achieved. Love to be Green Florists reserves the right to cancel a course if insufficient student numbers are recruited.

In exceptional circumstances, we may have to cancel a workshop. If that does occur, we will give you as much prior notice as possible and will refund your PAYMENT IN FULL or see if we can accommodate you on an alternative date if you prefer.

Unfortunately we cannot accept any liability for travel or other costs.

All content on the Love to be Green Florist website is our own property may not be copied or reproduced in part or whole without our written permission.

We recommend you exercise sensible caution before undertaking any activity on ours or any sites.

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BRIDAL ORDERS

Other than our BUY NOW designs all of our Bridal designs are made to order.

Due to high demand we will normally require 6 weeks’ notice to create a bouquet order. To avoid disappointment please book your order with us as soon as possible.

Bespoke Orders - Once a deposit has been paid the Brides Bouquet would be created. , During the making up process, photographs would then be emailed to the bride for her approval and confirmation. Once we have approval from the bride, if the Bride requires further accessories i.e. Grooms Buttonhole or Bridesmaid bouquet, these can then be made. Delivery: A date will be confirmed at the time of ordering.

Express Orders: If you wish to order in a lesser time, we will endeavour to do our best, please send us as much detail as possible regarding your requirements and we will check materials and their availability and our time availability in our work schedule.

           An extra cost may occur for an express service.

PAYMENT /TERMS & CONDITIONS

Payment can be made via card payment, bank transfer, PayPal or cheque.

PLEASE NOTE- if making a payment by PayPal, the delivery address of the goods ordered must be the same address as entered when making payment, we cannot deliver to an address not confirmed by PayPal.

Orders with less than 6 weeks’ notice - A 50% deposit would be required at the time of ordering.

Orders with more than 6 weeks’ notice – £50-£100 deposit would be required at the time of ordering.

This deposit ensures that your wedding date is booked in and secures your booking with

Love to be Green Florists.

Balance Payable - At least 3 weeks prior to delivery of your order or date to be agreed.

CANCELLATIONS

Cancellation of your order - Any payment /deposit made to Love to be Green Florists are none refundable in all cases.

Damaged Goods – We take pride in our work. All of our goods are checked thoroughly before packing. They are packaged with great care for transit. Please check all of your items upon delivery and report any damage, within 24 hours, especially what may have occurred during transit. Our Courier companies will not offer any assistance after this time and any insurances which have been paid will be invalid. Therefore we will be unable to rectify or replace any damaged goods after this time.

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DIY ITEMS 

PAYMENT / TERMS & CONDITIONS

Payment can be made via card payment, bank transfer, PayPal or cheque.

PLEASE NOTE- if making a payment by PayPal, the delivery address of the goods ordered must be the same address as entered when making payment, we cannot deliver to an address not confirmed by PayPal.

CANCELLATIONS

Cancellation of your order - Any payment made to Love to be Green Florists are none refundable in all cases.

Damaged Goods – We take pride in our work. All of our goods are checked thoroughly before packing. They are packaged with great care for transit. Please check all of your items upon delivery and report any damage, within 24 hours, especially what may have occurred during transit. Our Courier companies will not offer any assistance after this time and any insurances which have been paid will be invalid. Therefore we will be unable to rectify or replace any damaged goods after this time.

 

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FUNERAL FLOWER ORDERS

  1. We cannot accept orders from customers who are less than eighteen (18) years of age.
  2. Funeral deliveries may be made to a specific address or a chosen undertaker within the area of Newton Abbot. Other local areas may be arranged, please contact Love to be Green Designer Florists for necessary details.
  3. Photos will sometimes be taken of the flowers before delivery and sometimes once delivered, if a signature cannot be obtained for whatever reason. Once the flowers have been delivered, Love to be Green Florists and cannot accept responsibility for missing cards or damaged /missing flowers.
  4. We may at a later date use some flower photos of customer orders for our portfolio or in our website gallery. If you should wish the flowers you have ordered not to be used under these circumstances, please let us know and we will respect your request.
  5. Whilst we will make every effort to ensure that delivery is made on the requested date, you acknowledge that in extremely rare circumstances delivery may not be possible. In this event you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full.
  6. Love to be Green Designer Florists prides itself on its good reputation and its excellent customer service and satisfaction and we would like you to be more than satisfied with the service your receive and the product. Love to be Green Designer Florists will create and deliver floral arrangements to their highly skilled, professional best. In the unlikely event, if you have any problems all with our product or service please contact us within 48 hours and we will investigate your complaint. Love to be Green Designer Florists cannot accept complaints after this time for fresh flowers due to their perishable nature. When found to be genuine, we will move forward appropriately to rectify the problem.
  7. Orders may be amended or cancelled up to 24 hours before the intended delivery date.
  8. Please note that due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown in our photos. Our skilled florists may substitute flowers for one similar in style, quality and value. Where our designs include a sundry item such as a basket or container, it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative.
  9. Payment-card payments made via telephone-We will only use your card details to take your flower order and once the transaction has taken place we then destroy all card details.
  10. WARNING- Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats).Some flowers and foliage may cause allergic reaction. If you are concerned please contact Love to be Green Florists for more information.

 

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PRIVACY NOTICE  

With Love to be Green Designer Florist you can rest assured that none of your details will be shared with any other companies for marketing purposes, without your consent. 

We take your privacy seriously and we are committed to protecting your privacy. We will use the information we collect about you lawfully and to provide you with the best possible service.
Who we are - Love to be Green Designer Florist- Sole trader providing floral design services to customers within the UK.

What personal data we collect and why we collect it

For the purpose of the Data Protection Act 2018 the data controller is solely with Love to be Green Florists whose contact details are set out at the end of this document.

Love to be Green Designer Florists are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: to process your order and to keep you up to date with our activities such as workshops.

We will not e-mail you in the future unless you have given us your consent (except to confirm orders).

The type of information we will collect about you:

If you contact us with an enquiry we will collect personal information -such as your name, contact details, phone number, e-mail address and address and only use them to respond to your enquiry. We will never collect sensitive information about you without your specific consent and the information we hold will be accurate and up to date.
We may contact you by telephone, post or email.

If you are concerned about how the information is used or should you require a copy of such information, please write to us at sue@love-tobegreen.co.uk

If you find any inaccuracies we will delete or amend promptly.

Use of Cookies

Unless you have indicated your objection when disclosing your information to us, our system will issue cookies to your computer when you log on to the Website. Cookies are small amounts of information regarding your browsing habits which we store on your computer. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer you may be able to modify your browser settings to decline all cookies, or to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder the performance of the web Website. For specific details about how to configure your browser you should refer to its supplier or manufacturer.

 Contact :  sue@love-tobegreen.co.uk

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